RETURNS & EXCHANGES PROCEDURE
We hope you’re happy with your purchase, however occasionally you may need to return an item. We would also strongly advise that items are returned via trackable mail, such as Royal Mail, First Class signed for, as we can’t accept responsibility for items until they are delivered back to us.
To return an item(s) firstly print the RETURNS FORM, complete it and return it with your invoice and goods to:
5-6 Minster Park
Please clearly state on the returns form the reason for the return and whether you require a refund or exchange. We are only able to exchange items for the same product.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund is required then the entire order needs to be returned back to us within fourteen (14) working days. However, you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible.
Customers will have 14 days from the date received to send an item back to us for a refund to be issued. There will be an additional 14 days, totalling 28, to send an item back to for an exchange on the same product code in different colour or size. This return policy is specific to online purchases only.
Items such as underwear and socks cannot be returned for hygiene reason. In the event that underwear and/or socks are received these will be returned to the address listed on the order and postage will need to be paid by the customer.
The item(s) should be returned unworn and unused in perfect condition, with tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the issue of your refund. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
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